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These cookies are necessary for the website to function and cannot be deactivated in our systems. In general, they are only set in response to actions taken by you that amount to a request for services, such as setting your privacy preferences, logging in or filling out forms.

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These cookies allow us to measure the number of visits and to know the sources of traffic. They help us to know which pages are the most and the least popular and to understand how visitors move around the site. All the information that these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

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Attention! This site uses cookies and similar technologies. If you do not change your browser settings, you agree to their use.
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Customer Support
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Help - Faqs

Frequently Asked Questions (F.A.Q)

Remember that if you have any questions about Priorato de razamonde you can consult them without any obligation by sending an e-mail to or by using our contact form.

How can I unsubscribe from razamonde's Priority notifications?

Send us an email to and as soon as possible your details will be deleted from our notification service.

Go to the My dendro account section of our website and look for the newsletter section and deactivate it instantly. Later you can activate them again if you consider it appropriate.

What is the status of my order?

You can see the status of your order by accessing the orders section of your account once you have identified yourself in the system.

Why haven't I received my order if the delivery date has already passed?

In the event that this happens, you should send us an e-mail to indicating the number and date of the order.

If you do not know these details, you can see them in the orders section of your account once you have identified yourself in the system.


Visit our returns section for more information on this topic.


Remember! Depending on the method of payment and your bank, deadlines may vary.

If you still believe that the refund should have already been made you can contact us by sending an email to or through our contact form


In your account you have several sections that can be useful for the purchase process.

My account: where you can change your personal details and access to the website as many times as you want.

Orders: where you can continually check the status of your orders, as well as consult other data that may be necessary for complaints, returns, etc...

To unsubscribe from our shop, you must send us an e-mail to indicating that you want to delete your data from our system, and indicating the personal data required to verify your identity.

Technical problems:

I can't send e-mails to the address you give me.

For reasons beyond our control, sometimes our mail servers may be down. Please wait a while and try again later.

I am not receiving your emails:

Sometimes the email servers use spam or unwanted email filters that confuse correct emails. To do this, check your mail manager's spam folder and mark us as spam.

I can't see the page correctly

Activate Javascript

This is generally because you have disabled or have not downloaded some of the necessary functions in your browser to view the page. We explain you how to enable the most common ones.

Javascript is a computer language that Priorato de razamonde sometimes uses to display forms, graphics, animations or some special effects, among other applications.

If you have problems viewing any page, one of the possible reasons is that you have Javascript disabled in your browser. To activate it and make sure you have it enabled, follow the steps below.

Internet Explorer

Click on Tools.

Go to Internet Options.

Click the Security folder.

Click the Custom Level button.

Go to the Automation section.

Select Enable under "Active Scripting".

Click the OK button.

Mozilla Firefox

Go to the Tools menu.

Select Options.

Go to Content.

Check the Enable Javascript box and click OK.

Purchase Process

Browse through the different product categories we have until you reach your desired one. Once there and filling in the data we ask you for, click on the buy button to add it to the basket. Add as many products as you need. You can modify your purchase at any time by accessing the section see basket of the application.

Once you have finished choosing your products, you can complete the payment process by accessing My Basket and clicking on Checkout. In this process you will be able to modify both your delivery details and the products in your basket.

Our system allows you to pay by credit card.

As soon as you have made the payment, you will receive an e-mail with the details of your order in case you need to make any arrangements. Don't forget to check your mail manager's spam folder.